1. Introduction

Starshine.rw ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital music platform.

By using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our Services:

3. How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: To create and manage your account, authenticate you, and communicate with you
• Service Delivery: To provide our music platform services, process payments, and deliver purchased content
• Artist Payments: To process and distribute earnings to artists (70% of sales)
• Content Moderation: To review uploaded content and ensure compliance with our policies
• Analytics: To analyze usage patterns and improve our Services
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, unauthorized transactions, and other illegal activities

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Payment Processors: With XentriPay or other payment processors to process transactions via Mobile Money or Cards
• Service Providers: With trusted third-party service providers who assist us in operating our website and business
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• With Your Consent: When you give us specific consent to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Password hashing using industry-standard algorithms
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure payment processing through certified payment gateways

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Account Information: Retained while your account is active and for a reasonable period thereafter
• Transaction Records: Retained for 7 years as required by Rwandan law
• Content: Retained as long as you maintain an active account or until you request deletion

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your personal information
• Portability: Request transfer of your personal information to another service provider
• Objection: Object to processing of your personal information

To exercise these rights, please contact us using the information provided in Section 10.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Rwanda. By using our Services, you consent to the transfer of your information to Rwanda and other countries where we operate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this page. Your continued use of the Services after such changes constitutes your acceptance of the new Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: obeduwa@gmail.com
Phone: +250 788 955 564 / +250 780 866 238
Address: Kigali, Rwanda

If you are a resident of the European Economic Area (EEA), you also have the right to lodge a complaint with a supervisory authority.